Refund & Cancellation Policy
Refund & Subscription Cancellation Policy
Effective Date: August 2026 • Clear, straightforward guidelines on cancellations, refunds, and renewals
1Subscription Cancellations
You may cancel your Takeoff Engine subscription at any time directly through your Account Settings or via the Paddle Customer Portal. When you cancel, your subscription will remain active until the end of your current paid billing period, and you will not be charged again. Cancellation does not entitle you to a pro-rata refund for the unused portion of your current billing period. Upon cancellation, you may export your project data through your account settings before your access expires. We do not guarantee data availability after your subscription period ends. We reserve the right to modify, discontinue, or change subscription plans at any time with reasonable notice.
14-Day Refund Guarantee
We offer a 14-day refund guarantee for first-time subscribers on their initial subscription purchase. To be eligible, you must submit your refund request within 14 calendar days of your initial purchase date by contacting us at pattygsocials@gmail.com or via Paddle Support. Refund requests submitted after the 14-day window will not be honored. This guarantee applies only to your first subscription purchase and does not apply to renewals, upgrades, downgrades, plan changes, or subsequent purchases. Takeoff Engine reserves the right to deny refund requests if we determine that the Service was used extensively during the refund period or if the request appears to be an abuse of this policy. Refunds will be processed to the original payment method within 5 to 10 business days of approval. Annual plan refunds are subject to the same 14-day window from the initial purchase date.
3Renewal Charges
Subscriptions automatically renew at the end of each billing cycle (monthly or annual) unless cancelled prior to the renewal date. Reminder notifications and paid invoice receipts are emailed to your registered billing email. Renewal charges are non-refundable except as required by applicable law or as expressly stated in this policy. If your payment method is declined or expires, we may attempt to collect payment using any other valid payment method on file, and your subscription may be suspended until payment is received.
4Plan Changes, Upgrades & Downgrades
When you upgrade your subscription plan, the price difference will be prorated for the remainder of your current billing period, and you will be charged immediately. When you downgrade, the change takes effect at the start of your next billing cycle; no partial refund or credit is issued for the current period. Upgrades and downgrades do not restart the 14-day refund guarantee. Feature access and seat limits will be adjusted immediately upon plan changes.
5Non-Refundable Items
The following are non-refundable under all circumstances: one-time purchases or add-ons (unless otherwise stated at the time of purchase); fees paid for usage beyond your plan limits; any charges incurred after the 14-day refund window has expired; and any amounts that have already been refunded or credited. Tax amounts included in your payment may be refunded only to the extent required by applicable law.
6Merchant of Record (Paddle)
All subscription payments, invoicing, refund processing, chargebacks, and tax collections are handled by Paddle.com (Paddle Payments Ltd / Paddle.com Market Ltd) as our Merchant of Record in compliance with consumer protection standards and PCI-DSS requirements. Takeoff Engine does not directly process payments or refunds. All refund requests are subject to Paddle's processing timelines and policies. In the event of a chargeback or payment dispute initiated with your bank or payment provider, Takeoff Engine reserves the right to contest the chargeback and to provide evidence of service delivery. Accounts with chargebacks may be suspended pending resolution.
7Need Help with a Charge?
If you experience any billing discrepancies, have questions regarding an invoice, or wish to dispute a charge, please email pattygsocials@gmail.com or contact Paddle support directly. We aim to acknowledge billing inquiries within 2 business days. Please include your account email, the invoice number or transaction ID, and a description of the issue. For disputed charges, please contact us before initiating a chargeback with your bank to allow us the opportunity to resolve the matter directly.
8Changes to This Policy
Takeoff Engine reserves the right to modify this Refund & Cancellation Policy at any time by posting the updated version on the Service and updating the effective date. Material changes will be communicated through the Service or by email. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated policy. Changes to this policy do not affect refund eligibility for purchases made before the effective date of the change.